jiliq Casino
Privacy Policy

jiliq is the trading name of the operator of the Platform, a PAGCOR-licensed online casino and sports betting operator serving Filipino players. For all data privacy purposes, jiliq is the personal information controller responsible for your data as described in this Policy.

Our designated Data Protection Officer ("DPO") is responsible for overseeing jiliq's compliance with the Data Privacy Act and for handling data-related enquiries and requests from players. Contact details for the DPO are provided in Section 14 of this Policy.

jiliq collects the following categories of personal data in connection with your registration and use of the Platform:

2.1 Identity & Registration Data

• Full legal name
• Date of birth (for age verification — players must be 21+)
• Nationality and residential address
• Government-issued identification document details (e.g., UMID, PhilSys ID, passport, driver's licence)
• Photograph (where required for KYC)

2.2 Contact Data

• Email address
• Philippine mobile number (for account verification and two-factor authentication)

2.3 Financial Data

• GCash number and/or PayMaya account details linked to your jiliq Account
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where bank transfers are used
• Deposit and withdrawal transaction records, denominated in Philippine Pesos (PHP)

2.4 Gaming Activity Data

• Game session records, wager history, and win/loss records
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)

2.5 Technical & Device Data

• IP address, device type, operating system, and browser type
• Session timestamps and login history
• Cookies and similar tracking technologies (see Section 7)

2.6 Communication Data

• Records of your interactions with jiliq's customer support team via live chat or email
• Feedback, complaints, and dispute records

jiliq collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — through cookies, server logs, and similar tracking technologies when you access and interact with the Platform (see Section 7).
• From third-party payment providers — GCash, PayMaya, and Philippine banks share transaction confirmation data with jiliq to verify deposits and process withdrawals.
• From identity verification services — jiliq may use licensed KYC service providers to verify the authenticity of government-issued IDs submitted during account verification.
• From regulatory authorities — PAGCOR and Philippine law enforcement may share information with jiliq where required by law, for example in the context of anti-money laundering investigations.

jiliq uses personal data for the following purposes. The table below maps each purpose to the specific data categories involved:

jiliq processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing is required to register your account, operate your gaming sessions, and process your financial transactions, all of which form the core of the jiliq service agreement.
• Legal obligation — processing is required to comply with PAGCOR licensing conditions, Philippine anti-money laundering laws (AMLA), the Data Privacy Act, and other applicable regulations.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of jiliq's services, where these interests are not overridden by your rights.
• Consent — processing for promotional communications and non-essential cookies, which you may withdraw at any time without affecting your use of the Platform.

jiliq does not sell, rent, or trade your personal data. We share data only in the following circumstances:

6.1 Service Providers

jiliq engages third-party service providers — including KYC verification platforms, payment processors (GCash, PayMaya, Philippine banks), hosting and cloud infrastructure providers, and customer support tools — that process personal data on jiliq's behalf. All such providers are bound by contractual data processing agreements that restrict their use of your data to the purpose for which it was shared.

6.2 Regulatory Authorities

jiliq is required by PAGCOR licensing conditions and Philippine law to submit player data, transaction records, and gaming activity reports to PAGCOR on a regular basis. jiliq may also be required to share data with the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), or other government bodies in response to lawful requests or investigations.

6.3 Corporate Transactions

In the event of a merger, acquisition, or sale of jiliq's business or assets, player data may be transferred to the acquiring entity, provided that the acquiring entity is bound by data protection obligations at least equivalent to those in this Policy. jiliq will notify affected players of any such transfer.

jiliq uses cookies and similar technologies (such as local storage and session tokens) on the Platform for the following purposes:

• Essential cookies — required for the Platform to function, including maintaining your jiliq login session and security tokens. These cannot be disabled without impairing Platform functionality.
• Analytics cookies — used to understand how players navigate and interact with the Platform, enabling jiliq to improve the user experience. Analytics data is aggregated and does not identify individual players.
• Preference cookies — used to remember your language and display preferences across sessions.

You can manage cookie preferences through your browser settings. Disabling essential cookies may impair your ability to use the Platform, including the jiliq login function. jiliq does not use third-party advertising cookies or cross-site tracking technologies.

jiliq retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Account and KYC data — retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and applicable AML laws.
• Transaction records — retained for a minimum of five (5) years following the date of the transaction, as required by Philippine financial regulations.
• Gaming activity records — retained for three (3) years following the relevant session, unless a longer retention period is required for regulatory or dispute purposes.
• Support communications — retained for two (2) years from the date of the last interaction.
• Marketing consent records — retained until withdrawal of consent plus one (1) year.

At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with NPC guidelines.

jiliq implements technical and organisational measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit TLS/SSL encryption for all data in transit between your device and jiliq's servers.
• AES-256 encryption for personal data stored at rest on jiliq infrastructure.
• Hashed and salted storage of passwords — plaintext passwords are never stored.
• Role-based access controls limiting internal access to personal data to authorised personnel only.
• Regular security audits and penetration testing of Platform infrastructure.
• Two-factor authentication available for all player accounts and required for all internal administrative access.
• Incident response procedures aligned with NPC Circular No. 16-03 on personal data breach management.

While jiliq employs rigorous security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jiliq login credentials. Please contact jiliq support immediately if you suspect unauthorised access to your account.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jiliq:

• Right to be informed — you have the right to be notified about how jiliq collects and uses your personal data, which is the purpose of this Policy.
• Right of access — you may request a copy of the personal data jiliq holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data held by jiliq.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliq's legal retention obligations.
• Right to data portability — you may request that jiliq provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to object — you may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time through your account settings or by contacting jiliq support.
• Right to lodge a complaint — you may lodge a complaint regarding jiliq's data practices with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please contact jiliq's Data Protection Officer using the contact details in Section 14. jiliq will respond to all legitimate requests within fifteen (15) calendar days, consistent with NPC requirements.

The jiliq Platform is strictly restricted to persons aged 21 years and above, as required by PAGCOR regulations. jiliq does not knowingly collect personal data from persons under 21 years of age.

If jiliq becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. Any funds in such an account will be handled in accordance with PAGCOR's requirements for underage gambling incidents.

If you are a parent or guardian and have reason to believe that a person under 21 has registered a jiliq account, please contact jiliq support immediately via the live chat feature on the Platform.

Where jiliq uses cloud infrastructure, game content providers, or technology service providers whose servers are located outside the Philippines, personal data may be transferred internationally. Any such transfer is made only where:

• The receiving country offers an adequate level of data protection as determined by the NPC, or
• jiliq has implemented appropriate safeguards through contractual clauses, binding corporate rules, or equivalent mechanisms recognised under Philippine data protection law.

jiliq's primary data infrastructure is hosted within the Asia-Pacific region. Where international transfers occur, they are limited to what is strictly necessary and are subject to the same access controls and security measures as jiliq's primary infrastructure.

jiliq reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Policy;
• Publish the revised Policy on the Platform; and
• Notify registered players via email at least fourteen (14) days before material changes take effect, where the change affects data processing you have previously consented to.

Your continued use of the jiliq Platform after the effective date of any update constitutes your acknowledgement of the revised Policy. If you do not agree to the changes, you should close your account before the effective date.

For any questions, concerns, or requests relating to this Privacy Policy or jiliq's data practices, please contact:

• Data Protection Officer, jiliq
  Email: [email protected] (plain text — not a clickable link)
• Live Chat Support: Available 24/7 directly on the jiliq Platform at jiliq.cam. Average response time is 3–5 minutes.

You also have the right to file a complaint directly with the National Privacy Commission of the Philippines if you believe jiliq has failed to handle your personal data in accordance with the Data Privacy Act of 2012. The NPC can be reached through its official government channels.